Claims & Refunds
Our Commitment to Fair and Transparent Resolutions
Filing a Claim
If your shipment has been lost, damaged, delayed, or delivered with missing contents, you should notify our customer support team as soon as possible. To help us investigate your claim efficiently, please provide your shipment tracking number, proof of shipment, photographs of any damaged items or packaging where applicable, and any additional documentation that supports your request. Email report@midwaycourier.com
Our Claims & Refunds
We are committed to providing dependable courier and logistics services while ensuring that every shipment is handled with the utmost care. Although we strive for timely and secure deliveries, we understand that unexpected situations may occasionally arise.
Our Claims & Refunds process is designed to provide customers with a fair, transparent, and efficient way to report issues and request assistance. Every claim is carefully reviewed to ensure it is handled professionally and in accordance with our service policies.
Refund Eligibility
Our team will review the information, conduct a thorough investigation, and keep you informed throughout the claims process.
Refunds may be issued when a shipment cannot be completed due to an error or service failure directly attributable to our operations, including duplicate payments, billing errors, or approved service cancellations. Refund requests are assessed individually and must meet the conditions outlined in our Refund Policy.
Refunds generally do not apply to delays caused by customs inspections, adverse weather, natural disasters, incorrect shipping information, recipient unavailability, or other circumstances beyond our reasonable control.
Resolution Process
Once a claim or refund request has been received, our support team will acknowledge your submission and begin a detailed review. If additional information is required, we will contact you promptly. Approved claims may result in compensation, shipment replacement where applicable, or a refund processed through the original payment method.
Our goal is to resolve every case as quickly and fairly as possible while maintaining clear communication throughout the process.
Live Customer Support
Customer Support
If you need assistance with a claim or refund request, our customer service team is available to guide you through every step of the process. We are committed to delivering responsive support, transparent communication, and practical solutions that reflect our dedication to customer satisfaction and service excellence.