Refund Policy
Midway Courier Service- Eligibility for Refunds
Refund Policy
Customer satisfaction is important to us, and we strive to provide reliable courier and logistics services at all times. Refunds may be considered when a shipment cannot be completed due to circumstances directly caused by our operations, such as service cancellation, duplicate payment, or an error in billing.
Refund requests are reviewed individually to ensure a fair outcome and must be submitted within the specified period, together with any supporting documentation. Refunds are not available for delays or service interruptions caused by weather conditions, customs procedures, government actions, inaccurate shipping information provided by the customer, or other events beyond our reasonable control.
Refund Process
To request a refund, customers should contact our customer support team and provide their shipment reference number, proof of payment, and a detailed explanation of the issue.
Once a request has been received, it will be carefully reviewed by our support team. If approved, the refund will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution, but every effort will be made to complete approved refunds promptly.
While every effort is made to ensure timely delivery, estimated transit times are not guaranteed.
Non-Refundable Services
Certain services and charges are non-refundable once they have been provided or incurred. These may include customs duties and taxes, insurance premiums, storage fees, special handling charges, completed delivery services, and any third-party costs associated with the shipment.
If a shipment has already been successfully delivered or transportation has commenced, refunds may not be available except where required by applicable law or under exceptional circumstances determined during our review process.
Contact and Policy Updates
Midway Courier Services
If you have any questions regarding our Refund Policy or wish to submit a refund request, our customer support team is available to assist you. We reserve the right to amend or update this policy at any time to reflect changes in our services, operational procedures, or legal requirements.
Any revisions will become effective upon publication on our website, and customers are encouraged to review this policy periodically to stay informed of any updates.
Frequently Asked Questions.
Requesting a quote is simple. You can complete our online quote request form or contact our customer support team with your shipment details, including the destination, package dimensions, weight, and preferred delivery timeframe. We will provide a competitive quote tailored to your shipping requirements.
Absolutely. We offer shipment insurance options to provide additional protection for valuable goods against loss or damage during transit. Our customer service team can help you choose the most suitable coverage for your shipment.
Yes. We provide reliable international shipping services to destinations around the world through our trusted global logistics network. Our team also assists with customs documentation and shipment coordination to ensure smooth delivery.
We offer a comprehensive range of logistics solutions, including Express Courier Delivery, Road Freight, Air Freight, Ocean Freight, Rail Freight, Warehousing & Distribution, Supply Chain Management, and E-Commerce Logistics for both domestic and international shipments.